Help & Contact Us
MyScorecard strives to provide its users and partners with the highest level of customer service. We will do our best to answer your email questions as
quickly as possible. You can send emails to
jackk@myscorecard.com. As well, for the quickest response,
we have listed our most often asked questions below - just click on one of the topics and then click on the most relevant question.
Password / Login Issues
Below are some helpful instructions to addrdess any password issues you are having. If you need our assistance, please contact us and we will do our best to solve your problem right away.
You can go to our lost password page and enter in your current email address to have your password and username automatically sent to you.
If you have changed your email address since the last time you updated your account, or are unsuccessful in retrieving your password, you can send us an email with your full name and other relevant information (e.g. zip code, old email address, what you thought your username might have been) and we will conduct a manual search for you. We will try and get you your password as soon as possible, and appreciate your patience as we search through our database for you.
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We would ask that you first check your spam folder to see if the email ended up there. If not, then there may have been an issue sending the email to your account.
Some MyScorecard users withe Comcast email accounts have reported to us that they have had trouble receiving emails. If you have a Comcast email address, please send us an email with your full name and other relevant information (e.g. zip code, old email address, what you thought your username might have been) and we will conduct a manual search and ensure you receive your password information.
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If you are trying to enter a score but instead are taken back to the login page, then most likely your browser currently does not accept 'cookies.' This can often happen if you are running a firewall or have chosen higher security/privacy settings on your browser. Cookies are small bits of information that a server providers to the browser in order to maintain the 'session' or connection. Most browsers give you the ability to accept cookies in the Preferences menu (either overall, or for specific sites). Try enabling your browser to accept cookies.
For Internet Explorer (IE), the cookies preferences can be found by choosing Internet Options from the Tools menu. When the Internet Options dialog box comes up, choose the Privacy Tab. Now you have a choice of enabling cookies for just the MyScorecard site or for all sites.
To enable cookies for MyScorecard:
Press the Edit button on the lower right hand part of the box, enter www.MyScorecard.com in the address box that appears, and press the Allow button. You should see 'Myscorecard.com' appear on the left. Then press the OK button until you have closed the open dialog boxes.
To enable cookies for All sites:
For the newer versions of IE, you should see a vertical slide bar. You can now lower your privacy setting to Medium, which will ask you to allow cookies next time MyScorecard loads (as well as for many other sites). Otherwise, you can press the Edit button on the lower right hand part of the box, enter www.MyScorecard.com in the address box that appears, and press the Allow button.
If you allow cookies for MyScorecard.com, and does not fix the problem, please contact us for further assistance.
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