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Help and Frequently Asked Questions
Click on a topic below to be taken to the relevant questions. Click on a question to expand out the answer.Help Topics
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Login Problems
You can always contact us if you are having trouble logging in. Below are some answers to frequent login problems.Password Problems
| If you forget your password, you will be taken to the password recovery page, where you can have your password sent to you. Alternatively, you can send an email to support@myscorecard.com requesting your password. Include your first and last name, user name, and zip code. |
| Your password can be updated by going to the Account page. |
Other Login Problems
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Your information is stored as a "cookie" on the computer. When you go to MyScorecard and choose to have the "Automatic Login" enabled, we read the cookie and that tells us which account to look up. This cookie remains until you press the "Sign out" Button. Thus, even if you have MyScorecard saved in your favorites (for which we are definitely grateful) you will be taken to the original scorecard. To remedy the problem, you need to press the "Sign Out" button and then log in with the other users information. This needs to be done every time you would like to switch between accounts. An alternative, if you wish to view each others' scorecards, is to create a group and have all players join. Then, you can view everyone's scores from the same account. |
| The answer to your question is related to the "Remember Me" checkbox located below the fields where you sign in. If you check that box, then you automatically are taken to your Scorecard when you sign in. If you press the "Sign Out" button, however, we erase that setting and you are taken to the sign in page when you return to your scorecard. |